ChaseList Terms of Service

Last updated: 16 October 2026

These Terms govern your use of ChaseList (the "Service") at chaselist.helloaurora.ai. The Service is provided by Aurora AI Solutions Studio UG (haftungsbeschränkt), Friedhofstr. 10, 70191 Stuttgart, Germany, registered at the Local Court Stuttgart under HRB 805284, VAT ID DE463430205 ("ChaseList", "we", "us"). By starting a trial, subscribing or using the Service, you agree to these Terms.

1. Business use only

1.1 The Service is offered exclusively to businesses and professionals (e.g. bookkeepers, accountants) acting in their trade or profession. It is not offered to consumers. By subscribing, you confirm that you act on behalf of a business and that you have authority to bind it ("Customer", "you"). 1.2 If you are a consumer within the meaning of § 13 BGB or any comparable law, you may not use the Service. We may terminate accounts that we reasonably believe are consumer accounts and refund any fees paid.

2. The Service

2.1 ChaseList lets you create checklists of documents you need from your own clients ("End Clients"), send them secure upload links, receive uploaded files and send automated reminders. 2.2 We may improve and change the Service. We will not materially reduce core functionality of a paid plan during a paid billing period without notice and the right to cancel with a pro-rata refund. 2.3 The Service is a document-collection tool. It does not provide accounting, tax, legal or financial advice, and it is not an archive for statutory record retention. You remain responsible for your own professional obligations and record-keeping.

3. Accounts

You must provide accurate information, keep your login credentials secure and tell us promptly about any unauthorised use. You are responsible for activity under your account, including by users you invite.

4. Plans, trial, billing and automatic renewal

4.1 Plans. Solo (up to 25 active clients) and Pro (up to 75 active clients), at the prices shown on our pricing page at the time of purchase. Prices are in USD and exclude applicable sales tax, VAT or similar taxes, which are calculated at checkout. 4.2 Free trial. New customers get a 14-day free trial. You provide a payment method at signup. Unless you cancel before the trial ends, your subscription starts automatically and your payment method is charged the plan price at the end of the trial, then every month. We will send a reminder email before the trial ends at least 3 days in advance. 4.3 Automatic renewal. Subscriptions renew automatically each month at the then-current price until cancelled. You authorise us and our payment processor Stripe to charge your payment method for each renewal. 4.4 Price changes. We will give at least 30 days' email notice of a price change. The change applies from the next billing period after the notice period. You may cancel before it takes effect. 4.5 Promotions. Discount codes (e.g. founding-member discounts) apply only for the stated period. Afterwards the regular price applies. 4.6 Failed payments. If a payment fails, we may retry and, after 14 days, suspend access until payment is made.

5. Cancellation and refunds

5.1 You can cancel at any time online in your account (Billing → Cancel subscription) or by emailing info@helloaurora.ai. Cancellation takes effect at the end of the current trial or billing period. You keep access until then. Cancelling during the trial means you are not charged. 5.2 Fees are non-refundable, including for partial months, except as required by law or stated in these Terms. See our Cancellation & Refund Policy.

6. Your data and End Client data

6.1 You retain all rights to the content you and your End Clients upload ("Customer Data"). You grant us a limited licence to host, process and transmit Customer Data solely to provide, secure and support the Service. 6.2 For personal data in Customer Data, you are the controller (or business) and we act as your processor (or service provider) under our Data Processing Agreement, which forms part of these Terms. 6.3 You are responsible for having a lawful basis and any notices or consents required to collect documents from your End Clients and to have us send them reminder emails on your behalf. 6.4 Retention. Files are deleted automatically 90 days after a checklist period is closed unless you change this setting. You are responsible for downloading and keeping anything you must retain. 6.5 On termination, you can export Customer Data for 30 days. We then delete it within a further 30 days, except for backups, which are overwritten on their regular cycle (at most 30 days). 6.6 We may use aggregated, de-identified usage data (not document contents) to operate and improve the Service. We do not sell Customer Data and do not use document contents to train AI models.

7. Acceptable use

You must comply with our Acceptable Use Policy. In particular, you must not upload malware, use the Service for spam or unsolicited messages, or attempt to breach its security.

8. Availability and support

We aim for high availability but do not guarantee uninterrupted service. Support is by email (info@helloaurora.ai) on business days.

9. Intellectual property

We own the Service and all related software and content. You may not copy, resell or reverse-engineer it except as permitted by mandatory law. Feedback you give us may be used freely.

10. Warranties

We will provide the Service with reasonable skill and care and substantially as described. Otherwise, to the extent permitted by law, the Service is provided without further warranties. Statutory warranty rights for defects apply only to the extent they cannot be excluded between businesses.

11. Liability

11.1 We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act, and under any guarantee we have expressly given. 11.2 For slight negligence, we are liable only for breach of essential contractual obligations (Kardinalpflichten — obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose fulfilment you regularly rely), limited to damage typical and foreseeable at the time of contracting. 11.3 In cases under 11.2, our total liability per contract year is limited to the fees paid by you in the 12 months before the event, or USD 1,000, whichever is higher. Liability for lost profits and for data loss that you could have avoided by reasonable backups is excluded to the extent permitted by 11.1.

12. Term and termination

These Terms apply while you have an account. Either party may terminate for convenience by cancelling as in §5. We may suspend or terminate for material breach (including non-payment or Acceptable Use violations) with notice, or immediately if required to prevent harm.

13. Changes to these Terms

We may update these Terms with 30 days' email notice for material changes. If you don't agree, you may cancel before they take effect. Continued use afterwards means acceptance.

14. Governing law and venue

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The exclusive place of jurisdiction is Stuttgart, Germany. We may also sue at your registered seat.

15. Miscellaneous

Our Privacy Policy, DPA, Acceptable Use Policy and Cancellation & Refund Policy form part of these Terms. If a provision is invalid, the rest remains effective. You may not assign these Terms without our consent. Notices are given by email. The English version is binding.

Contact: Aurora AI Solutions Studio UG (haftungsbeschränkt), Friedhofstr. 10, 70191 Stuttgart, Germany · info@helloaurora.ai